Booking & Payment Policy

A request may be submitted through the website, WhatsApp, phone, email or another official Hillview Travels channel. A request starts the planning process but does not reserve or confirm any travel service.

Hotels, vehicles, tickets, activities and other services remain subject to availability. Hillview Travels will check requested arrangements and communicate available options before asking the customer to confirm.

The quotation or payment request will state the advance required to secure the selected arrangements. The amount may vary according to travel dates and supplier conditions. Services may remain available to others until the required advance is received and acknowledged.

The remaining balance and its due date will be shown in the quotation or booking confirmation. Customers should pay by the stated deadline so that confirmed services are not affected by supplier release periods or cancellation conditions.

A booking is considered confirmed only after the required payment has been received and confirmation has been issued by Hillview Travels. A payment attempt, screenshot, enquiry or quotation alone does not constitute confirmation.

Available payment methods will be communicated through official Hillview Travels channels for the specific booking. Customers should verify the recipient details and avoid making payment to an unverified account or contact.

Customers should provide an accurate transaction reference or proof of payment when requested. Hillview Travels will issue acknowledgement after the payment is verified. Bank or provider processing delays may affect verification time.

If an advance or balance is not received by the stated deadline, prices and availability may change and providers may release or cancel services. Any resulting fare difference, cancellation fee or reinstatement cost may be payable by the customer.

Quoted prices and availability may change until the required payment is received and confirmation is issued. Changes can result from hotel inventory, transport fares, taxes, exchange rates, supplier pricing or other booking conditions.

Changes to dates, travellers, room types, routes, transport, hotels or activities are subject to availability and provider rules. Revised prices and amendment charges will be communicated before the change is confirmed.

Any service outside the confirmed package, or any cost arising from customer changes, inaccurate information, missed reporting times or circumstances not included in the booking, may require additional payment.

Where a bank or payment gateway is used, its own processing rules, limits, charges, security checks, settlement times and refund timelines may apply. Hillview Travels is not responsible for an independent provider’s technical failure or processing delay, but will reasonably assist with payment verification.