Cancellation & Refund Policy

Cancellation requests must be sent through an official Hillview Travels communication channel using the contact details on this website. The request should identify the booking and the lead traveller. A cancellation is effective only after Hillview Travels acknowledges it in writing.

Charges may depend on the cancellation date, travel date, services already confirmed and the terms of the relevant hotels, transport operators, airlines, activity providers and other suppliers. Hillview Travels will calculate the applicable amount from the actual conditions attached to the booking.

Hotel, transport, airline, railway, activity, visa, permit, payment-processing and other third-party cancellation charges may apply. These amounts may be deducted from any refund where they have already been paid, committed or charged.

A non-refundable hotel, ticket, fare, activity or other service will be identified in the quotation or confirmation where that information is supplied to us. Amounts paid for such services cannot be refunded unless the provider agrees to return them.

The refund amount, if any, depends on the actual cancellation charges applicable to the booking and amounts recoverable from third-party providers. Hillview Travels does not promise a fixed refund percentage where supplier conditions differ.

Once supplier settlements and refund eligibility are confirmed, Hillview Travels will communicate the expected processing period. Timing can vary according to the payment channel and the time taken by each provider to return funds. Bank or payment-provider processing time may apply after a refund is initiated.

Date changes, name changes and other amendments are subject to availability and the rules of each provider. Fare differences, amendment fees, cancellation charges and new service costs may apply before the revised booking can be confirmed.

Failure to arrive, report, check in or use a confirmed service at the required time may be treated as a no-show. No-show services are commonly non-refundable and any refund remains subject to the provider’s decision and booking conditions.

Changes requested before or during travel may create additional hotel, transport, activity or administrative costs. The traveller must approve and pay applicable differences before the revised arrangements are confirmed.

Cancellations or disruptions caused by weather, natural disasters, road conditions, government restrictions, strikes, closures or other events outside reasonable control will be handled according to the circumstances and supplier terms. Hillview Travels will make reasonable efforts to assist, but cannot guarantee alternatives or refunds.

Refunds for third-party services are limited to the amounts those providers actually return, after any applicable charges. Hillview Travels will pass on recoverable amounts due to the customer after reconciliation of the booking.