Terms & Conditions

These Terms & Conditions apply to enquiries, quotations, bookings and travel services arranged by HILLVIEW TOURS & TRAVELS™ (“Hillview Travels”, “we”, “us” or “our”). They should be read together with the written quotation, itinerary and confirmation issued for the specific booking.

An enquiry, itinerary discussion or quotation is not a confirmed booking. A booking is confirmed only after the required payment has been received and Hillview Travels has issued confirmation through an official communication channel. Availability remains subject to confirmation until that time.

The required advance, balance amount and payment deadlines will be stated in the quotation or booking confirmation. The traveller must make payments within those timelines. A delayed or incomplete payment may affect availability, pricing or the ability to confirm services.

Only items expressly listed as included in the confirmed package are part of the booking. Any item not listed as included—including personal purchases, optional activities, meals, entry fees or local expenses—will be treated as excluded unless confirmed otherwise in writing.

Published and proposed itineraries are planned in good faith. Timings, visit order, routes or services may change because of operational needs, local conditions, supplier changes, safety considerations or circumstances beyond reasonable control. Where practical, Hillview Travels will communicate material changes and assist with suitable alternatives.

Hotel category, room type, meal plan, occupancy and amenities are governed by the confirmed booking and the hotel’s own rules. Comparable accommodation may be arranged if a confirmed property becomes unavailable, subject to local availability and any price difference.

Vehicles, trains, flights, buses and transfers are operated by independent providers. Vehicle type and capacity will follow the confirmed arrangement. Delays, schedule changes, route restrictions, baggage rules and operational decisions remain subject to the relevant provider and local authorities.

Sightseeing and activities are subject to operating hours, weather, permits, local rules, maintenance, availability and safety conditions. Entry tickets or optional activities are included only when expressly stated in the confirmed package.

Travellers must provide complete and accurate names, contact details, passenger information, ages and travel requirements. They must follow safety instructions, reporting times, hotel rules, transport rules and applicable laws. Any loss or additional cost caused by incorrect information, delay or non-compliance may be charged to the traveller.

Travellers are responsible for their baggage, valuables, documents and personal belongings throughout the journey. Hillview Travels is not responsible for loss, theft or damage unless directly caused by our proven negligence and subject to applicable law.

Hotels, airlines, railways, transport operators, activity providers, guides and payment processors operate independently and may apply their own terms. Hillview Travels coordinates these services but does not control their day-to-day operations or decisions.

Travellers are responsible for carrying valid identification, passports, visas, permits, medical documents and any other permissions required for the journey. Hillview Travels may assist with information or applications where agreed, but approval is decided by the relevant authority.

Children and infants must be declared accurately at the time of enquiry. Age-based fares, bedding, meals, seats, tickets and identification requirements are determined by the relevant hotel, carrier, attraction or authority. A responsible adult must supervise minors at all times.

Requests to change dates, travellers, hotels, routes, room types, transport or activities are subject to availability, supplier approval and applicable amendment charges. A requested change takes effect only after written confirmation and payment of any additional amount.

Expenses not included in the confirmed package, or arising from customer requests, missed departures, delays, route changes, medical needs or other circumstances, must be paid by the traveller unless Hillview Travels agrees otherwise in writing.

Hillview Travels will not be responsible for cancellations, delays, interruptions, route changes or itinerary modifications caused by circumstances beyond reasonable control.

If such circumstances occur during a trip and additional expenses become necessary—including extra accommodation, food, transportation, alternate transportation, route changes or incidental expenses—those costs shall be borne by the traveller unless otherwise agreed in writing.

Hillview Travels will make reasonable efforts to assist travellers and arrange available alternatives, but cannot guarantee the availability or pricing of alternative services.

• Heavy rain
• Snowfall
• Landslides
• Floods
• Storms
• Extreme weather
• Road closures
• Unsafe road conditions
• Natural disasters
• Government restrictions
• Strikes
• Transport disruptions
• Tourist attraction closures
• Other unforeseen circumstances

Hillview Travels is not liable for a failure or delay caused by events outside reasonable control, including natural events, epidemics, conflict, civil disturbance, government action, strikes, transport disruption, infrastructure failure or supplier closure. Assistance and any refund will depend on the circumstances and amounts recoverable from the relevant providers.

Travellers should assess their health, mobility and suitability for the selected journey and disclose relevant needs before booking. Local conditions may differ from those at home. Hillview Travels may recommend or implement reasonable changes where safety or operational conditions require them.

A service concern should be reported to Hillview Travels as soon as possible during the trip so that reasonable assistance can be attempted. Supporting details should be provided promptly. Delayed complaints may limit the ability to investigate or remedy the issue.

We take reasonable care to keep website information accurate, but images, descriptions, sample itineraries, availability and other details may change. The written quotation and booking confirmation issued for a specific trip take priority over general website information.

Personal information is handled in accordance with our Privacy Policy and is used to respond to enquiries, coordinate bookings, provide support and communicate with relevant service providers when required.

These terms may be updated to reflect changes in services, law or operating practices. The version applicable to a confirmed booking will be the version provided or available when the booking was confirmed, unless a change is legally required.

By making the required payment and accepting a booking confirmation, the traveller confirms that the booking details have been reviewed and that these terms, the quotation, itinerary and applicable supplier conditions are accepted.